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Outstanding Montana Career Opportunities - has immediate opportunities for Technical Sales and Service Representatives (TSR)

April 12, 2007View for printing

Great place to WORK, in a Great place to LIVE has immediate opportunities for TECHNICAL SALES AND SERVICE REPRESENTATIVES (TSR), responsible for high-level consultative sales, single point interface with customers, and technical troubleshooting of digital files. This position requires a strong technical aptitude, exquisite communication skills, customer service orientation, teamwork and flexibility.

About the Opportunity

We're looking for someone with technical aptitude and strong organizational skills who loves working in a fast-paced environment. offers significant opportunities for growth and career advancement. The work environment is stimulating, challenging, and fun. You'll be working with an award-winning team with an impressive track record.

Help be a leader in the Internet, Web and Printing industry by acting as the Technical Sales and Service Representative. This position encompasses a high-level of consultative sales in addition to deeply technical troubleshooting of digital files to prepare them for print. The TSR is the single point interface to the customer striving to meet all of their needs including answering questions about pricing and schedules, advising and educating customers on how best to construct their digital files, dealing with questions and issues about their print orders and asking for their future business. The position requires exquisite communication skills, teamwork, technical aptitude a strong customer service orientation, and great flexibility.


We recognize people as our most valuable asset. Our competitive salary and benefits package includes bonuses based on company performance, a retirement plan, an incentive stock option plan, dental insurance, medical insurance, company owned daycare, disability benefits, pre-tax accounts for health care, life insurance, a vision-care plan, paid sick time, casual dress, paid company holidays, job training programs, bring your dog to work and paid vacations.

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· Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical.

· Understands client needs, identifies root causes of problems, and develops and implements creative and pragmatic solutions.

· Develops sales strategies, techniques and tactics based on customer feedback and market environment.

· Focuses the sales effort around identifying and fulfilling customers' current and future needs.

· Experience designing and delivering instructional training to many levels in the organization including entry-level, supervisory and upper-management levels.

· Accurately identifies competitors, develops detailed competitive information sources.

· Influences product development by gathering and analyzing product, customer, and operational requirements.

· Skilled at researching, designing, and maintaining all components of the documentation set, including onscreen help and user's guides.

· BA/BS or equivalent experience.

Located in Livingston, Montana, PFL is a progressive, high-growth company, with a fun culture, open-book management, and a national customer base. Once someone has gone through our 16 week training program, been placed on a 3-person team (see team pages linked at, then proven themselves by mastering all of the core competencies of a TSR, they can be considered for all of the other opportunities in the company. This includes (but definitely not limited to) Team Lead, RAT (Research and Tech Support, or escalation person), Quad Leader (responsible for an 18-person group handling $8 million/yr in business), Trainer, HR, Business Development, etc. There are ample opportunities for skilled people to grow and be challenged, after getting to know the unique character of PFL’s small business customer base.

(If you do apply for this position, please let Tracey know you saw it on Thank you)

Contact Information


Contact: Tracey Pitsenberger


Additional employment opportunities at PFL:

*** Wins National Customer Service Award

Andrew Field, founder and president of of Livingston, Montana is First runner-up 2006 National Small Business Person of the Year

Wall St. Journal Case Study - A Human Touch For Online Customers - Printing for Less in Livingston, Montana

Andrew Field of in Livingston, Montana named a Best Boss 2005 - Fortune Magazine Announces 2005 List of Best Bosses

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