News

Call Centers Tap People For Work at Home

January 27, 2006 /

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The MDT Disadvantaged Business Enterprise (DBE) Program encourages and supports the participation of companies owned and controlled by socially and economically disadvantaged individuals in transportation contracts.

For many years, demand for at-home employment far outstripped supply, giving rise to a perennial crop of work-at-home scams, from pyramid schemes to phony job referrals.

Now, working at home is taking a leap forward — in the customer-service arena. Instead of sending call-center work to India or the Philippines, a growing number of consumer-products and -services companies, from Office Depot and J. Crew to Wyndham Hotels and Sears Holdings, are outsourcing work to people in their homes here.

By SUE SHELLENBARGER
Staff Reporter of The Wall Street Journal.

Full Story: http://www.startupjournal.com/howto/workhome/20060127-shellenbarger.html?refresh=on

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