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Building Classrooms for 60,000. Learning management systems give 21st-century answers to worker training and productivity issues.

On Nov. 19, 2001, President George W. Bush signed the Aviation and Transportation Security Act into law and created the Transportation Security Administration (TSA). In just 10 months, the new federal agency went from zero to 60,000 employees, all of whom received extensive training to do their new jobs — protecting the nation’s air transportation system.

How did the TSA train so many workers — scattered all over the country — so quickly? It implemented an enterprisewide learning management system (LMS) to get real-time security threat information and training updates to its widely dispersed work force.

The Charlotte-Mecklenburg Police Department (CMPD) in North Carolina has 1,500 officers and investigators operating in 12 districts. Like most law enforcement organizations, the CMPD delivers several training courses to officers periodically to prepare them for a variety of situations. Some of this training includes courses for hazardous materials, radar certifications, conflict resolution and diversity.

In 2003, the CMPD scheduled training for its 1,500 employees using pens and paper. Given the complexity of the task — training and certifying each officer four times per year on a firing range with only 20 firing stations — manual registration and tracking became prohibitively cumbersome, so the police department automated the process.

By Paul Sparta

Full Story: http://www.public-cio.com/story.php?id=2005.11.16-97287

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