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AT&T solves VoIP’s 911 issue

AT&T says it’s solved a problem that has dogged Internet-based phone service: how to provide emergency 911 to people who use VoIP — short for Voice over Internet Protocol — on the road.

The problem: VoIP users who call 911 from hotels and other remote sites sometimes can’t be found by 911 operators. That’s because the correct locations of these "nomadic" users don’t show up on operators’ screens.

The Federal Communications Commission has given Internet phone carriers until Nov. 28 to make their VoIP services 911-capable. AT&T’s rival carriers are still working on the problem.

The national 911 service uses databases crammed with customers’ home addresses to pinpoint the location of callers. VoIP is mobile. So home addresses are meaningless if a customer uses an Internet phone in a different location.

By Leslie Cauley, USA TODAY

Full Story: http://www.usatoday.com/tech/news/techinnovations/2005-10-10-voip-att_x.htm

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