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RightNow Granted Break-Through Patent for Dynamic Phone Interface

June 27, 2005 /

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RightNow(R) Technologies http://www.rightnow.com/ , a leading provider of on demand CRM software solutions, today announced it has been granted a key "Voice-Enabled CRM" patent that further enhances its reputation as an innovative leader in the CRM marketplace.

U.S. patent No. 6,850,949 patent was granted for a "System and method for generating a dynamic interface via a communications network." This patent covers a unique system for dynamically adapting selections in an automatic phone support system that responds to voice command.

RightNow currently has six granted patents, and ten other United States patents currently pending. This is RightNow’s first voice-related patent. RightNow recently dramatically expanded its presence in the Voice market by acquiring the assets and core development team of Convergent Voice, a provider of innovative voice automation solutions. As part of the acquisition, RightNow acquired ownership of two additional voice-related patent applications.

Full Story: http://www.blackenterprise.com/yb/ybopen.asp?section=ybbf&story_id=74475237&ID=blackenterprise